Q. What type of vehicles do you service?
A. We specialize in servicing and repairing Honda, Acura, Toyota, Lexus, Nissan, Infiniti, Hyundai, Subaru, Audi, Volkswagen, BMW, MINI and Mercedes vehicles.
Q. Are you open on Saturdays?
A. No, we are closed on Saturday and Sundays so our employees can spend time with their families.
Our hours of operation are:
Monday -Thursday 7 am-5:30 pm
Friday 7 am-5 pm.
Q. Can I drop off my vehicle after hours?
A. Yes! Our Early Bird/Night Owl Drop Off Box is located next to our main office. Fill out envelope in the box, leave your vehicle on our lot – locked, place keys in envelope and deposit into drop box slot. If you prefer to fill out a drop off form prior to coming, it’s located under the Appointment Section of website in a drop-down tab. Follow the directions above and place form and keys in the provided envelope located in Drop Off Box.
Q. Do you offer a shuttle service?
A. Yes, Rob’e Mans offers shuttle service to and from your work or home within a 10-mile radius.
Q. Why should I choose Rob’e Mans to get my vehicle serviced or repaired?
A. We have always believed in being honest even if we have to admit we are wrong.
Some of Rob’e Mans features:
- A Digital inspection report with pictures will be sent to you each visit.
- We pledge to maintain the highest standards of our profession.
- We pledge to perform high quality diagnostics and service and repairs.
- Provide Courtesy shuttle service to home or work within a 10-mile radius.
- Usually in and out on the same day for most service and repairs.
- We stand behind our work with a 24 month/24,000-mile warranty.
- We provide a price estimate on recommended work and get prior authorization before work is performed.
- We employ ASE certified technicians.
- We are dedicated to customer satisfaction.
- We exercise reasonable care for the customers property while in our possession.
- Conveniently located in downtown Homewood.
Q. What is our exclusive virtual advisor program?
Our exclusive virtual advisor program takes the fear out of car care. We start with a digital vehicle inspection complete with pictures, videos, and reports sent right to your smart phone, tablet or desktop. Then we consult with you via phone or text about things that are right about your car, what needs attention now, and what can be done later. You see what we see. That's intelligent car care.
Q. Why do my brakes make noise?
A. Are you wondering whether that noise you hear when braking is just an annoyance or is it dangerous? Squeals, scraping, grinding, squeaking, or vibrating that occurs when you apply your brakes indicate that it’s time to have them inspected. The causes of noisy or vibrating brakes can range from a little moisture or rust to worn out pads. Since worn out brakes can be a safety concern, having them inspected by your Rob’e Mans qualified automotive technician as soon as possible will keep you safe and put your mind at ease.
Q. How often do I need to get my oil changed?
A. The interval that your manufacturer recommends is the best rule to follow in most cases.
For conventional oil changes, 3,000 has been the accepted rule. Newer vehicles and vehicles the use synthetic oil can run up to 5,000 miles between oil changes. The conditions you have been driving in can make a difference if they are extreme. If you have been in the heat, in a lot of stop and go traffic, driving in freezing temperatures, making lots of short trips, driving on rough roads, towing a trailer or a boat—any extra burdens and strain may warrant changing your oil sooner.
Q. What does it mean when my check engine light comes on?
A. Today’s modern vehicles are monitored by computerized systems that can warn us if there is a malfunctioning sensor or the engine is misfiring. But first, try tightening your gas cap—sometimes that is all it is. If the light continues to stay on (or blinks), it will need to be checked out. The vehicle’s diagnostic system can be read by a diagnostic computer or a scan tool. A check engine light should never be ignored.
Q. Why and when do I need to rotate my tires?
A. Wear tends to occur more rapidly in some areas of your tires than others. Rotating your tires helps to distribute that wear and tear more evenly and extend the longevity of the tires. Your tires should be rotated every 6,000 miles, or according to your vehicle manufacturer’s recommendations.
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Q. Do I have to go to a dealer for service and repairs to keep my warranty in effect?
A. No. You can take your vehicle any place for recommended maintenance services and preserve your warranty. You must maintain records by keeping all receipts as proof that required services have been done. When repairs are covered by the warranty, however, using the Dealer may be required to keep the repair free of charge under the warranty.
Q. How did Rob'e Mans get it's name?
My long time friend and business partner, Angelo Roberson went from a rather slim build to a more "robust" size while working at a Honda dealership. His co-workers put robust and Roberson together and gave him the nickname Rob'e Man. When we started our business, we needed a name. Angelo suggested Rob'e Mans and the rest is history.